Professional Office Coverage

Your calls answered.
Your intake captured.
Every time.

Office Coverage with Live Agents and AI Backup — for professional firms that cannot afford to miss calls.

Professional front-desk coverage without full-time U.S. payroll. Day, evening, and after-hours options available.

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Live Agent + AI Assist — Business Hours
"Good morning, [Firm Name], this is Sarah. How can I assist you today?" — Each agent is backed by a real-time AI trained on your firm, enabling confident handling of ~90% of calls.
AI Coverage — After Hours
"Thank you for calling [Firm Name]. Our office is currently closed. I can take your information and have someone follow up with you first thing tomorrow morning." Live agent night coverage also available.
Intake Summary Delivered to Office
Caller: David R. | Matter: Employment dispute, potential wrongful termination | Urgency: High | Next step: Attorney callback requested by 10am.
Who We Serve

Built for professional firms where responsiveness matters.

FirmResponse is purpose-built for office-based professional businesses where a missed call is a missed opportunity — and proper intake is a legal, financial, or client-service imperative.

⚖️

Law Firms

Solo attorneys and small firms where every potential client call counts

📊

CPA Firms

Accounting practices needing reliable intake especially during peak seasons

🛡️

Insurance Agencies

Commercial brokers and independent agents managing inbound prospects

💼

Consulting Firms

Advisory practices that need a professional front-desk presence

🏛️

Other Professional Offices

Any office-based firm where calls need to be answered right

The Problem

What happens when calls fall through the cracks.

For professional firms, front-desk coverage is operationally critical. Missed calls, inconsistent intake, and voicemail delays cost real revenue and damage professional reputation.

Cost Reality Check

Full-time U.S. receptionist (salary only)$36,000–$55,000/yr
Benefits, payroll taxes, overhead+$12,000–$18,000/yr
Total fully-loaded cost estimate$48,000–$73,000/yr
FirmResponse Shared CoverageStarts at $300/mo
FirmResponse Dedicated Coverage$1,200/mo + usage

If your firm misses even a few high-value calls per month, the cost of inadequate coverage can significantly exceed the cost of the service.

The Solution

Hybrid live and AI coverage that works the way your office needs.

FirmResponse combines live agents with AI backup to give your firm reliable, professional front-desk coverage at a fraction of the cost of in-house staffing.

01
Live Agents — Backed by AI in Real Time
Live agents handle your calls using custom scripts — and each agent is backed by a real-time AI assistant trained on your firm's information. This lets agents handle approximately 90% of calls confidently, with accurate answers drawn from your firm's own knowledge base.
02
AI Overflow, After-Hours & Night Coverage
AI handles overflow during the day and autonomously manages 70–80% of after-hours calls — capturing intake and routing messages for anything outside its scope. Live agent night coverage is also available as an add-on or standalone plan.
03
Intake Captured and Summarized
Every call results in a structured intake summary — caller name, matter type, urgency, and next-step guidance — delivered to your team the way you want to receive it.
04
Message Routing and Continuity
Summaries are routed to the right person. Optional scheduling support, callback coordination, and escalation protocols keep your office informed and in control.
How It Works

Simple from the first call forward.

No complicated setup. Coverage that aligns to your office workflow from day one.

1

Caller Reaches Your Office

Your business number routes to FirmResponse — seamlessly, without callers knowing the difference.

2

Live Agent Answers

A live agent answers using your firm's name and your custom script — backed by a real-time AI trained on your business.

3

AI Covers Overflow

When agents are at capacity or unavailable, AI handles the call with full intake capability and no voicemail drop.

4

Intake Is Captured

Caller details, matter type, urgency, and callback preferences are recorded — structured and consistent every time.

5

Summary Sent to Your Firm

A clear intake summary is delivered to your team via email, SMS, or your preferred routing — with next-step visibility.

6

Optional Follow-Through

Night coverage, scheduling support, callback coordination, and escalation handling available as add-ons.

Coverage Plans

Choose the level of coverage your firm needs.

All plans include live agent and AI hybrid coverage. Each live agent is backed by a real-time AI trained on your firm. Select the tier that matches your call volume and responsiveness requirements.

Tier 1
Shared Reception Coverage
$300/month
+ telephony and AI usage billed separately
  • Shared live agent coverage during business hours
  • AI-assisted agents for confident call handling
  • AI backup when agents are busy or unavailable
  • After-hours AI coverage
  • Message capture and intake summaries
Best for solo practitioners and small professional firms with moderate inbound volume.
Get Started
Most Requested
Tier 2
Priority Shared Coverage
$600/month
+ telephony and AI usage billed separately
  • Lower client-to-agent ratio for faster live response
  • AI-assisted agents backed by your firm's knowledge base
  • AI backup and after-hours handling
  • Priority routing and stronger intake continuity
  • Enhanced intake flow scripts
Best for growing firms with higher inbound call value and a need for faster response.
Get Started
Tier 3
Dedicated Reception Coverage
$1,200/month Per Agent
+ telephony and AI usage billed separately
  • Dedicated live agent assigned exclusively to your firm during business hours
  • Account Manager overseeing your coverage
  • Overseas Operations Coordinator managing your agent(s)
  • Real-time AI assistant trained on your firm’s knowledge base
  • Shared backup and AI after-hours coverage
  • Custom scripting, premium intake handling, and priority routing
  • Optional scheduling, callback support, and night coverage
Best for firms that want a fully managed front-desk operation — a dedicated team, consistent caller experience, and a single point of accountability.
Get Started

All plans can start with Shared Coverage and upgrade as your volume grows. Night live-agent coverage (with AI backup) available as an add-on or standalone plan. Optional add-ons also include CRM integration, website chat, and automated follow-up.

What This Looks Like

What This Looks Like in Practice

Real workflow examples — how calls are handled, how intake is captured, and what gets delivered to your office.

Example — Live Agent Call with AI Assist (Business Hours)
A prospective client calls a family law firm at 10:14am. The agent's AI assistant surfaces relevant intake prompts in real time.
Live Agent
Good morning, [Firm Name], this is Maria. How can I assist you today?
Caller
I need to speak with someone about a custody matter. It's urgent.
Live Agent
Of course. May I take your name and a brief description so I can note it for the attorney?
Caller
Jennifer P. There's a hearing coming up — I need representation quickly.
Live Agent
Thank you Jennifer. I've captured your information and the urgency. An attorney will be in touch within the hour.
Example — Intake Summary Delivered to Office
Immediately after the call, this structured summary is routed to the firm.
CallerJennifer P.
Call Time10:14am — Live Agent
Matter TypeCustody — Upcoming Hearing
UrgencyHigh — Time-sensitive
Preferred CallbackWithin the hour
Next StepAttorney callback — flagged urgent
Example — After-Hours AI Coverage
A caller reaches the firm at 7:42pm. Office is closed. AI handles the call autonomously.
AI Coverage
Thank you for calling [Firm Name]. Our office is currently closed. I can take your information and make sure someone follows up with you first thing tomorrow morning.
Caller
I need to speak about a business dispute. Not urgent but I want to get started.
AI Coverage
Understood. I'll note your situation and flag it for a morning callback. May I start with your name?

Coverage That Pays for Itself

A part-time U.S. receptionist often costs more per month than a full FirmResponse Dedicated Coverage plan — before benefits, taxes, or management time.

The Cost of Missed Calls

If your firm misses two or three high-value inbound calls per month, the revenue impact typically exceeds the monthly cost of service.

What You Get Back

Professional coverage. Consistent intake. AI-empowered agents. After-hours continuity. Night coverage when needed. No full-time hire required.

Common Questions

Frequently Asked Questions

Answers to what professional firm owners typically ask before getting started.

Are calls answered by a live person?
Yes. During business hours, live agents answer your calls first. AI handles overflow when agents are at capacity and covers after-hours calls. Live agent night coverage is also available as an add-on.
Are the agents dedicated to our office?
Shared and Priority Shared plans use agents covering multiple clients. The Dedicated Coverage plan assigns a specific agent exclusively to your firm — along with an Account Manager and an Overseas Operations Coordinator who manages your dedicated agent team day-to-day.
What happens if no live agent is available?
AI coverage seamlessly handles the call — professionally, with full intake capability. Callers are never left with just a voicemail recording.
How do agents know what to say?
We build custom call scripts tailored to your firm, your practice area, and your specific intake requirements before going live. Scripts are reviewed and approved by you. Beyond scripting, each live agent is backed by a real-time AI assistant trained on your firm's information — practice areas, common questions, intake protocols, and firm-specific details — using a retrieval-augmented knowledge base. This means agents can handle roughly 90% of calls confidently without escalation, with accurate, consistent answers even for nuanced questions about your firm.
Can you capture intake details and messages?
Yes. Every call results in a structured intake summary — caller name, matter type, urgency, contact info, and next steps — delivered to your team in your preferred format.
What happens after hours?
By default, AI coverage handles after-hours calls — greeting callers professionally, capturing intake, and queuing summaries for your office. The AI handles 70–80% of after-hours calls fully autonomously and takes a detailed message with routing instructions for anything outside its scope. For firms that need more, we also offer live agent coverage at night — either as a standalone plan or layered on top of daytime coverage — with AI backup behind the agent for the same situations.
Is this a replacement for hiring a receptionist?
For most professional firms, yes. It provides reliable front-desk coverage at a fraction of a full-time U.S. hire. Some use it to complement existing staff for overflow and after-hours.
Can we start on shared and upgrade later?
Yes. You can start with Shared Coverage and move to Priority Shared or Dedicated as your volume grows. Upgrading is straightforward.
Can you support scheduling or callback workflows?
Optional scheduling support and callback coordination are available as add-ons, configurable with your existing calendar system.
What types of firms is this best for?
FirmResponse is built for office-based professional businesses — primarily attorneys, CPAs, insurance agencies, and consulting firms — where professionalism and proper intake are operationally important.

Book a 15-Minute Coverage Review

A brief conversation to understand your current call handling, where the gaps are, and which coverage plan fits your firm. No sales pressure.

Tell us about your firm
We'll reach out within one business day to schedule your coverage review.

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